in.lastminute.com contractual service conditions and privacy policy
Welcome to in.lastminute.com, website owned by Bravonext SA ("Bravonext"), a Swiss company (ID No.: CHE -115.704.228), domiciled at Vicolo de' Calvi 2 - 6830 Chiasso, Switzerland. This website (“Website”) gives to the users (“Users”) the possibility to receive news and information on traditional airline and low-cost flights and other travel offers. The website allows you to search for and find air tickets, compare and process your reservations and ticket purchase requests with major airlines and other travel services providers (“Services”).
We ask you to please read carefully and agree to the following terms and conditions ("T&C") that govern the service (the "Services") that Bravonext and the other companies belonging to the lastminute.com Group (hereinafter also “LM Group”) and/or their partners makes available at its URL https://in.bravofly.com/ (the "Website"). Bravonext reserves the right to modify the T&C without notice when said modifications become necessary due to changes in market conditions, changes in rules and regulations, or in case of modifications to the risk factors with respect to Bravonext's provision of the Service and/or in connection with the provision of the Services made available on the Website by BravoNext or other companies belonging to the lastminute.com group and/or their partners through the Website. The updated version of the T&C will always be available on the web page located at https://in.lastminute.com/info/general-conditions.html Please take into account that the access and use of the Website's free functionality requires the acceptance of these T&C on your part.
1. Description of the services
Below we present the main information relating to the Services offered by the Website and the applicable general conditions:
the "Flights" comparison and booking service is provided by Bravoventure India Private Ltd, a company under Indian law belonging to the lastminute.com group, whose head office is located at 3 rd Floor, Wing B, Etamin Block, Exora Business Park Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road Bengaluru - 560103- India ("Bravoventure"). As part of the comparison service, Bravoventure acts as an intermediary between the user and the airline for the conclusion of the contract of carriage requested by the latter. The contract of carriage is therefore concluded only and directly between the user and the airline. Consequently, Bravoventure is in no way responsible for providing the transport service requested. On the other hand, Bravoventure is responsible, as an intermediary, for any breach committed in the performance of its obligations as a travel intermediary and, consequently, in the event of default, the user may lodge the corresponding complaint directly with Bravoventure. In case of pre and post-contractual assistance related to the intermediation service for the "Flights" product, the User may contact Bravoventure which, for the purpose of processing the request - if possible - interfaces, on behalf and for the account of the User, with the airline concerned. In the event of a claim relating to the transport service, the User must however contact the airline directly, without prejudice to the right to contact Bravoventure which, if possible, will forward the relevant claims to the airline on behalf of and for the User Account. To view the booking conditions for airline tickets, click here https://in.lastminute.com/en/info/privacy.html?purpose=tc_flight&touchPoint=checkout-flight
The comparison and booking service for "Hotel" offers is provided by Bravoventure India Private Ltd, a company under Indian law belonging to the lastminute.com group, whose head office is located at 3 rd Floor, Wing B, Etamin Block, Exora Business Park Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road Bengaluru - 560103- India ("Bravoventure"). Bravoventure acts as an intermediary between the User and the hotel in the conclusion of the contract of stay requested by the latter. The contract of stay is, therefore, stipulated solely and directly between the User and the hotel. Consequently, Bravoventure is in no way responsible for the provision of the requested accommodation service. As an intermediary, Bravoventure shall be liable, on the other hand, for any non-compliance it commits in the fulfilment of its obligations as a travel intermediary and, therefore, in case of violation of the same, the User may forward the relative complaint directly to Bravoventure. In case of pre and post contractual assistance related to the intermediation or stay service, the User may contact Bravoventure, which will interface, in the name and on behalf of the User himself/herself, with the relevant structure in order to manage the request, if necessary. In the event of a complaint regarding the accommodation service, the User must contact the hotel directly, without prejudice to the right to contact Bravoventure which, if possible, will forward the relative complaints to the hotel in the name and on behalf of the User. To consult the terms and conditions for booking hotel stays click here https://in.lastminute.com/en/info/privacy.html?purpose=tc_hotel&touchPoint=checkout-hotel
The "Flight + Hotel" offer comparison and reservation service is provided by Bravoventure India Private Ltd, a company under Indian law belonging to the lastminute.com group, whose head office is located at 3 rd Floor, Wing B, Etamin Block, Exora Business Park Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road Bengaluru - 560103- India ("Bravoventure"). Bravoventure acts as the organiser of the package tours offered to the User and is legally responsible for their proper execution. Bravoventure is liable for any damage caused to the User as a result of the total or partial non-performance of the contractually owed services, whether these are performed by Bravoventure or by third party providers of the various services, unless Bravoventure proves that the event is the result of the User's actions or circumstances that are not related to the provision of the contractually owed services, unforeseeable circumstances, force majeure or circumstances that the organizer could not, according to professional diligence, reasonably foresee or solve. For all types of pre- and post-contract assistance or complaints relating to the provision of the chosen tourist package, the User can contact Bravoventure directly. To consult the conditions of sale of tourist packages, click here https://in.lastminute.com/en/info/privacy.html?purpose=tc_flight_hotel&touchPoint=checkout-dp
The "My Personal Area" service is provided by Bravoventure India Private Ltd, a company under Indian law belonging to the lastminute.com group, whose head office is located at 3 rd Floor, Wing B, Etamin Block, Exora Business Park Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road Bengaluru - 560103- India ("Bravoventure").We further remind the User and / or Customer that all data and information related to the use of the Services present in their personal account (including but not limited to their booking ID and / or details related to any bookings that have been made) are to be considered strictly personal. Therefore, the User and / or Customer undertakes to keep and use such personal information with the utmost diligence, and to take all necessary precautions to ensure that such data remains confidential and private from unauthorised third parties. In particular, we remind the User and / or Customer not to communicate such data to individuals who have no involvement in the bookings, and to not disclose such data through social networks or other communication channels. If you suspect any unauthorised or improper use of your data and information, or you become aware of this event by unauthorised third parties, you must report the violation to lm group immediately by sending an email to privacy.in@lastminutegroup.com.For further information and to consult the conditions applied, click here https://in.lastminute.com/info/terms-conditions-my-bookings
2. Use of the website - Purchase orders
The User can freely visit the Website and use its functionality only for personal, not commercial, use. When doing a search in the search engine, making reservations or processing purchase orders, the User recognizes and states that he/she is acting in a purely personal capacity.
The User and/or the Customer declares and guarantees to be of legal age and to have full capacity to enter into contracts for the purchase of the products and/or services made available on the Website. If the User and/or the Customer purchases a product and/or service also on behalf of other travellers then the User and/or the Customer, qualified as the "Main Contractor" as defined below, declares and guarantees that he/she is legally authorised to act also in the name and on behalf of the other travellers and to inform them about the conditions applicable to each product and/or service purchased.
The User and/or the Customer declares and guarantees that he/she will supervise the use of the Website by minors, accepts that any purchase made in violation of that duty is attributable to him/her, and accepts financial responsibility for any such purchases.
The User and/or the Customer declares and guarantee that all the information they have provided is true, up-to-date and complete.
The User and/or the Customer further acknowledges and accepts that by using his/her contact details (residential address, email and telephone number) during the booking, he/she is qualified as the "Main Contractor" for the tourist and other services available for purchase on this Website, whether the Customer is making the booking for himself/herself or on behalf of other travellers.
The User and/or the Customer are further informed that email queries about bookings made on this Website for the products provided by companies belonging to lastminute.com (changes or cancellations, or aftersales assistance) can only be processed if the email of the Main Contractor provided during the booking, is used. If a different email address is used, the service provider may require an identity check. The service provider may not be able to guarantee the acceptance and management of the request.
While searching or processing reservations and/or purchase orders, the User employs the web application by means of a non-exclusive and temporary license, granted for the time of the operation. This application allows the User to process, easily and directly, his/her requests without having to make an additional parallel connection to the Internet site of the provider of the service the User is interested in.
The User is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.
To be able to use the functions of the Website, the User must have an Internet connection, which he/she must procure at his/her own expense from a reliable provider. Bravonext and the other companies belonging to the LM Group are not liable for any damages to the User's hardware that may be caused, directly or indirectly, by the Internet connection.
3. Rules of conduct
The User undertakes to use the Website, its functions and the Service for lawful purposes and according to the present T&C. Particularly, the User undertakes neither to send or spread, through the Website and its functions, illicit, defamatory, vulgar, obscene, abusive or disturbing content, nor to use the Website and its functions to perform any acts which could cause damage to the image and reputation of Bravonext and the other companies belonging to the LM Group or any other loss or damage to Bravonex and the other companies belonging to the LM Group.
Moreover, the User undertakes not to send advertising materials, undesirable and/or unsolicited communications which could interfere with the functionality and/or the use of the Website by third parties.
4. Intellectual Property
The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video and any other content on the Website (the "Content") are the exclusive property of Bravonext and its license holders.
With the exception of using the application as stated in section 3, the User does not acquire any rights on the Content and/or the Website, the only right being the right to use the Website according to these T&C.
The User is authorized to print and/or download the Content (including the T&C) only for personal use.
5. Hyperlink to other Internet websites
The Website contains hypertext links to other Internet resources of commercial partners of Bravonext and/or third parties. The publishing of hypertext links on the Website is done for information purposes and as a reference for the Users’ use and does not imply any recognition or approval of the contents by Bravonext. Moreover, Bravonext does not exercise control over the contents, information, services and/or products offered by such linked websites. Bravonext shall be not be liable for the truthfulness, accuracy and updating of the information published on such linked websites. The User acknowledges that the use of such websites will be done at his/her own risk.
The publication of a hypertext link and/or another internet resource on the Website does not imply any kind of commercial association and/or affiliation between Bravonext and the administrators of the linked websites.
6. Privacy Policy and Information on Personal Data Processing
Information regarding the way in which we process personal information and how cookies are used on the Website can be found in our Privacy Policy.
7. Choice Of Applicable Law And Exclusive Jurisdiction
In the case of professionals and companies
The T&C and the relationship between the User and BravoNext are governed, in the measure allowed by applicable regulations, by Swiss law. Regarding what is allowable by applicable regulations and international agreements, the parties agree that for any matter relating to the interpretation, compliance or execution of these Terms and Conditions, the resolution of any dispute will be under the exclusive jurisdiction of ordinary courts at BravoNext's headquarters, expressly waiving any other jurisdiction, provided that the applicable regulations do not establish a specific mandatory jurisdiction.
In the case of consumers
These Terms and Conditions are governed by the Indian law or, in the event that you reside in a country other than India, by the law of the country of your domicile. The courts of the consumer's country of domicile shall be competent to hear any dispute arising from these Terms and Conditions. In cases where the law does not necessarily provide for the consumer's domicile to resolve conflicts with respect to these conditions, the court of the consumer's domicile or the court of the BravoNext, shall be competent, at the consumer's choice.
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